The answering service for property management that separates the burst pipe from the burnt-out bulb
Tenants call when something breaks, which is rarely during office hours. Ansurra answers every one, logs the maintenance request with the unit and the details, gets a genuine emergency to your on-call tech immediately, books showings for vacant units on your calendar, and emails you a record of all of it.
20 free minutes on your real line · no card · you keep your number
Where the call gets lost.
The moments a property management business misses the phone, and what each one costs.
The two AM water heater
A tank lets go in a second-floor unit at two in the morning and the tenant downstairs calls first, then the tenant upstairs, then both again. The on-call number is a cell phone in a drawer. By morning there is drywall to replace, two furious residents and an owner asking why nobody answered. The fix that would have cost a shutoff valve now costs a claim.
Vacant units rent to whoever gets a showing first
A prospect who found the listing at lunch calls to see it after work. If the call goes to voicemail, they book the two other units they found in the same search and you carry the vacancy another week. Every week a unit sits empty is a month's rent divided by four, and the leasing agent who should be answering is at the property doing a move-out inspection.
The same forty calls, every single day
Rent portal questions, pool hours, the neighbor's dog, a gate code that stopped working, a lease that is up in sixty days. A property manager with three hundred doors fields a steady stream of questions that each take two minutes and together take the whole day, and the owner statements, renewals and vendor bids get pushed to evenings and weekends.
What Ansurra does on the call.
The receptionist, in property management terms.
Maintenance requests logged with what the tech needs
Ansurra collects what a work order actually needs: the property and unit, the tenant's name and callback number, what is wrong, since when, whether it is getting worse and whether there is a pet or a preferred entry time. You define the fields. The transcript and summary land in your inbox, and a webhook can push the request straight into your maintenance system so the tech sees it before the office opens.
Emergencies wake the right person
A tenant reporting active flooding, no heat in January, a door that will not lock or a lockout at midnight is handled by the rule you set: transferred live to the on-call tech's cell, or warm-transferred with a one-line briefing so the tech picks up knowing it is unit twelve at Cedar Court and water is coming through the ceiling. A dripping faucet at midnight is logged and emailed, not escalated. You draw that line.
Showings booked from the listing call
When a prospect calls about a vacant unit, Ansurra answers what your listing says, rent, deposit, pet policy and move-in date, word for word from the price list and details you control, then books the showing on the leasing agent's calendar at an open time. Confirmation and a reminder go out by email, which cuts no-shows. If every slot is taken, the prospect is offered a waitlist spot and told when one opens.
Residents recognized, the office finally quiet
A tenant calling from the number on their lease is greeted by name and with their history, including the work order they called about yesterday. Routine questions your website or handbook already answers, office hours, where to pay, the pool schedule, are answered directly. Anything that needs a human decision, a lease dispute, a late-fee waiver, becomes a detailed emailed message. Fees and rents are quoted only as your price list states them.
A call, start to finish.
How a call to Northgate Property Partners — a fictional business — plays out. The receptionist only offers times its calendar shows free and only quotes what the owner's price list says.
Ansurra vs. what you use today.
Voicemail, an answering service, a person at the desk: what each still does better, and what it costs.
The on-call cell in a drawer
Most small management companies run after-hours on a cell phone that one person carries, or on voicemail with an emergency number read out in the greeting. Tenants misjudge what is an emergency in both directions. Ansurra answers every call, applies the rule you wrote for what wakes someone up, and logs the rest with a timestamp, which is also what you want in the file when an owner or a tenant later disputes what was reported and when.
The property management answering service
Human answering services have served this industry for decades, and a seasoned operator is calm with a panicked tenant in a way that matters. They also work from a script, bill by the minute and cannot see your leasing calendar, so a showing request becomes a message for the morning. Ansurra books the showing on the call, recognizes residents by number and costs a flat monthly fee. On a heated dispute, a human voice still de-escalates better; Ansurra takes the details and gets a manager on the line.
Another leasing coordinator
A coordinator who knows the properties is worth having, and nothing replaces someone who can walk a unit. The phone is what stops them doing that. Ansurra takes the first ring, the after-hours line and the overflow while your coordinator shows units, processes applications and turns keys. For a company with a few hundred doors, that is often the difference between hiring and not.
How it works.
Paste your website
Ansurra reads your services, hours and service area and drafts its own knowledge. Add your price list if you want it quoting.
Forward your number
One dial code at your carrier — every call, or only the ones you miss. You keep the number your customers know.
It answers
From the next ring: it books on your calendar, emails confirmations, transfers emergencies to your cell and sends you every detail.
Property Management, answered.
Who decides what counts as a maintenance emergency?
You do, in plain language. Most companies list active leaks, no heat or air in extreme weather, sewage backups, lockouts and anything involving safety as emergencies that transfer to the on-call tech immediately, and everything else as work orders logged and emailed for the morning. Ansurra follows that list. It collects the same details either way, so the tech has the unit number before arriving.
Can it push work orders into our property management software?
Yes, through a webhook or an automation platform. Every call, booking and lead can be sent to another system as it happens, with the fields you defined: property, unit, tenant, issue, urgency. If your software accepts inbound webhooks or connects to a common automation tool, the request can be created there automatically. Otherwise it arrives in your inbox as a detailed email right after the call.
How does it handle a tenant calling about rent or a late fee?
It says what your price list and policies say, exactly, and nothing more. If your list gives the late fee and the grace period, it quotes them. If a tenant asks for a waiver or a payment plan, or disputes a charge, Ansurra takes the details and emails them to the manager as a message rather than negotiating. Payment itself happens where it always has; Ansurra does not take card numbers.
Can prospects book showings for vacant units?
Yes, on the leasing agent's calendar, during the call, at times that are actually open. Ansurra confirms by email and sends a reminder about a day before, and if the week is fully booked it offers a waitlist spot and tells the prospect when a cancellation frees one. Returning prospects calling about a second unit are recognized by caller ID and greeted by name.
We manage properties for several owners with different phone numbers. Does that work?
Each number forwards to the same receptionist. Starter and Growth include one number; Pro at $99 a month covers up to 4 and Scale at $299 covers up to 7, so a main line plus an after-hours line fits Pro. Talk minutes are pooled: Growth includes 180 a month, Pro 400, Scale 1,000, with overage at $0.35 a minute on most plans and $0.25 on Scale.
How fast can we switch it on, and does our number change?
Your number stays. Paste your website and Ansurra builds its knowledge of your properties, office hours and policies in about two minutes; if you have no site, start from the property-management template and edit. Then forward your line with one dial code, either all calls or only busy and unanswered ones. The trial is 20 talk minutes with no card, plans start at $29 a month, and the first payment has a 14-day money-back guarantee.
Put it on your phones.
Built from your website in about two minutes. 20 free minutes, no card, cancel anytime.
Get Started