Last updated 31 August 2026. Try before you commit: every account starts with 20 free talk minutes, and your first payment is covered by a 14-day money-back guarantee.
1. Try it first — 20 free minutes
Every new account begins with 20 talk minutes, free, on the real product — your own receptionist, on your own line, answering your own calls. No card is required to start, and nothing is charged until you choose a plan.
2. Your first payment — 14-day money-back guarantee
If Ansurra isn't right for you, email us within 14 days of your first subscription payment and we'll refund that payment in full — no questions, no forms. This applies to your first monthly or yearly payment.
3. Yearly plans
Yearly subscriptions get a longer window: cancel within 30 days of a yearly payment and we'll refund the unused full months of that year. After 30 days, the yearly payment is final, and you keep access until the end of the year you've paid for.
4. Renewals and cancelling
- Monthly renewal payments after your first month are final. You can cancel at any time from your dashboard — you keep access until the end of the period you've paid for, and you will not be charged again. We do not pro-rate partial periods.
- Usage beyond your plan (overage minutes, texting usage) reflects service the receptionist has already delivered and is not refundable.
5. Always refunded, regardless of timing
- Billing mistakes: if you were charged twice, charged after you cancelled, or charged in error in any other way, we refund the incorrect amount in full.
- Where the law requires it: if the consumer-protection law that applies to you gives you a right to a refund, that right is not affected by this policy.
6. How to reach us about a charge
Email hello@ansurra.com from the address on your account, or use the Help page in your dashboard. We confirm within one business day; refunds go back to the original payment method, typically within 5–10 business days depending on your bank.
7. Phone numbers
If you cancel, a phone number provided through Ansurra returns to the carrier at the end of your paid period and cannot be recovered (see our Terms of Service).
8. Questions
Anything unclear? hello@ansurra.com — a human reads it.