Last updated 4 September 2026. Try before you commit: two free test calls to your own receptionist before any card is asked for — and your first plan payment is covered by a 14-day money-back guarantee, less any talk minutes used.
1. Try it first — free test calls
Right after your receptionist is built you can call it from your browser twice, up to two minutes each, free — your own receptionist, built from your own website, answering as it would for your customers. No card is required for that, and nothing is charged until you choose a plan. Your phone line and the rest of the dashboard open when you do.
2. Your first payment — 14-day money-back guarantee
If Ansurra isn't right for you, email hello@ansurra.com within 14 days of your first subscription payment and we refund that payment, less the talk minutes your receptionist actually used, charged at your plan's extra-minute rate ($0.35 a minute on most plans, $0.25 on Scale). Example: on Starter ($29) with 5 minutes used you get $27.25 back; with all 60 minutes used, $8. Your minutes are shown on your Billing page, so you can see the figure before you ask. This applies to your first monthly or yearly payment.
One guarantee per customer. It applies once per person, business, payment method or phone number, and only to the first payment of a new subscription. Requests are reviewed by a person and answered within two business days; the refund goes back to the original payment method through Polar, our merchant of record.
3. Yearly plans
Yearly subscriptions get a longer window: cancel within 30 days of a yearly payment and we'll refund the unused full months of that year. After 30 days, the yearly payment is final, and you keep access until the end of the year you've paid for.
4. Renewals and cancelling
- Monthly renewal payments after your first month are final. You can cancel at any time from your dashboard — you keep access until the end of the period you've paid for, and you will not be charged again. We do not pro-rate partial periods.
- Usage is never refunded. Extra talk minutes, and text messaging — both the monthly add-on fee and every text sent — are billed for service the receptionist has already delivered and are not refundable. The add-on is billed month by month in arrears, so it is never part of the first payment the guarantee covers.
5. Always refunded, regardless of timing
- Billing mistakes: if you were charged twice, charged after you cancelled, or charged in error in any other way, we refund the incorrect amount in full.
- Where the law requires it: if the consumer-protection law that applies to you gives you a right to a refund, that right is not affected by this policy.
6. How to reach us about a charge
Email hello@ansurra.com from the address on your account, or use the Help page in your dashboard. We confirm within one business day; refunds go back to the original payment method, typically within 5–10 business days depending on your bank.
7. Phone numbers
If you cancel, a phone number provided through Ansurra returns to the carrier at the end of your paid period and cannot be recovered (see our Terms of Service).
8. Questions
Anything unclear? hello@ansurra.com — a human reads it.