Terms of Service

Last updated 25 July 2026. By creating an Ansurra account you agree to these terms.

1. What Ansurra does

Ansurra provides an AI receptionist that answers your phone calls and website chats, captures enquiries, and — where you connect a calendar — books appointments. You keep your own phone number and forward calls to us, or use a number we provide.

2. Your account

• You must give accurate information and keep your login secure
• You are responsible for everything done through your account
• You must be authorised to act for the business you set up

3. Your responsibilities

• You are responsible for the accuracy of the information you give the receptionist — services, prices, policies and any documents you upload
• You must not use Ansurra for unlawful, deceptive or harassing purposes
• You must not use it for emergency services. Ansurra cannot dispatch help and must never be relied on in a life-threatening situation
• Where you connect third-party tools, you are responsible for what happens to data once it reaches them

4. How the AI behaves

The receptionist answers from the information you provide. It is instructed not to invent prices, policies or availability, and to take a message when it does not know something.

It is still an AI and it can make mistakes. It may mishear a name, address or phone number, or misunderstand a request. You should review calls, leads and bookings rather than relying on them blindly. We are not liable for business decisions made on the basis of what the receptionist recorded.

5. Plans, minutes and billing

• Plans include a monthly allowance of talk minutes; minutes beyond that are charged at the overage rate shown on your plan
• Subscriptions renew automatically until cancelled
• You can cancel at any time; cancellation takes effect at the end of the current period
• Fees already paid are non-refundable except where the law requires otherwise
• We may change prices with reasonable notice; changes take effect at your next renewal

6. Phone numbers

• A number provided through Ansurra is licensed to you for the life of your subscription, not sold to you
• If you release a number, or your account is closed or suspended for non-payment, the number returns to the carrier and cannot be recovered
• You are responsible for any carrier registration your use requires, such as texting registration, where we tell you it applies

7. Availability

We aim to keep Ansurra running at all times, but we do not guarantee uninterrupted service. The service depends on third parties — telephony, AI and hosting providers — and their outages can affect it. We may perform maintenance and may change or discontinue features.

8. Your data

Your business information, calls, transcripts, leads and appointments belong to you. We handle them as described in our Privacy Policy. You can export your calls, and deleting your account permanently deletes your data.

9. Suspension and termination

We may suspend or close an account that breaches these terms, is used unlawfully, or has unpaid fees. Where practical we will warn you first.

10. Liability

To the maximum extent the law allows, Ansurra is provided "as is" without warranties. We are not liable for indirect or consequential loss, lost profits, lost business or missed opportunities. Our total liability in any twelve-month period is limited to the fees you paid us in that period.

Nothing here excludes liability that cannot lawfully be excluded.

11. Changes to these terms

We may update these terms. For significant changes we will notify account holders by email. Continuing to use Ansurra after a change means you accept it.

12. Contact

hello@ansurra.com