An answering service for electricians that knows a panel upgrade from a tripped breaker
Electricians lose the calls that need the most explaining. A homeowner with half the house dark, a contractor who needs a rough-in inspected Friday, a landlord with a buzzing panel. Ansurra hears them out, collects what a good dispatcher would, and books the visit or brings you to the phone.
20 free minutes on your real line · no card · you keep your number
Where the call gets lost.
The moments a electricians business misses the phone, and what each one costs.
Your hands are in a live panel
Nobody answers the phone with a screwdriver on a bus bar. Electrical work is the one trade where stopping mid-task to take a call is genuinely dangerous, so the phone waits in the truck and rings out. The caller with a burning smell from an outlet does not wait with it. They dial the next listing, and the next one answers.
The GC calls once, then calls someone else
General contractors and remodelers are the best repeat customers an electrician has, and they are the least patient callers. A GC scheduling a rough-in around drywall needs a yes or a no today. If your phone goes to voicemail twice in a week, you are off the list, and the framing crew does not care which electrician wires the addition.
Small jobs that fill a week get lost in the message pile
Ceiling fans, a bathroom exhaust fan, three new outlets in a garage, a car charger, a hot tub circuit, smoke detectors for a home sale. None of them is urgent and all of them book weeks out if someone simply says when. Left as voicemails, they get returned two days late and the homeowner has already found a handyman with a license.
What Ansurra does on the call.
The receptionist, in electricians terms.
Burning smells and dead panels reach you first
You tell Ansurra what is urgent for an electrical shop: a burning smell, sparking, a hot panel, a whole house without power that the utility says is on the customer's side of the meter. Those calls transfer live to your cell, with a one-line briefing first if you want it. If you cannot pick up, it collects the address and what the caller sees and emails you the message at once.
Rough-ins, panel swaps and service calls booked against your real week
Ansurra checks your calendar during the call and offers only open times, so a GC gets a firm Thursday morning for the rough-in and a homeowner gets a two-hour service window that actually exists. Confirmation goes out by email at once, with a reminder the day before. When the week is full it offers a waitlist place and tells the caller when a cancellation opens.
It quotes the service call and nothing it has not been told
Electrical pricing depends on what is behind the drywall, and Ansurra respects that. Put your service call fee and a few fixed prices, such as a standard ceiling fan swap or a smoke detector install, on the price list and it quotes them exactly. For a panel upgrade, an EV charger run or a rewire, it says the estimate comes after the electrician sees the panel and the route, and books that visit.
The intake a good dispatcher runs
Is the problem one circuit, one room or the whole house. Has the breaker been reset, and did it trip again. Panel brand if the caller can read the label. Age of the house, and whether it is a permit job. Aluminum wiring or knob and tube if they know. You pick the fields and Ansurra collects them, so the truck arrives with the right breakers and enough time blocked.
A call, start to finish.
How a call to Northstar Electric — a fictional business — plays out. The receptionist only offers times its calendar shows free and only quotes what the owner's price list says.
Ansurra vs. what you use today.
Voicemail, an answering service, a person at the desk: what each still does better, and what it costs.
Voicemail
Electricians live in voicemail more than most trades because the work makes answering unsafe. The cost is the urgent call that finds another shop and the GC who stops calling. Ansurra answers every ring, sorts the hot panel from the ceiling fan, and either brings you to the phone or books the visit. Voicemail still wins on price, at zero, if you truly return every message within the hour.
A traditional answering service
A live operator takes a message and pages you, which is better than a mailbox. They cannot see your schedule, so a GC asking for Thursday gets a callback instead of an answer, and most operators cannot tell a tripped breaker from a tripped GFCI. Ansurra books into your live calendar and quotes only from your list. A human still handles an angry dispute over a failed inspection with more tact.
Hiring an office manager
At four or five vans, an office manager who understands permits and inspections pays for themselves. Below that, a salary buys business hours only, and the burning-smell call at nine at night still goes unanswered. Ansurra starts at twenty-nine dollars a month, works every hour, and pushes bookings and leads to your dashboard and the tools you already use.
How it works.
Paste your website
Ansurra reads your services, hours and service area and drafts its own knowledge. Add your price list if you want it quoting.
Forward your number
One dial code at your carrier — every call, or only the ones you miss. You keep the number your customers know.
It answers
From the next ring: it books on your calendar, emails confirmations, transfers emergencies to your cell and sends you every detail.
Electricians, answered.
Can it tell a real electrical emergency from a nuisance trip?
It follows the rules you set. Burning smells, sparking, a hot or buzzing panel, and a loss of power the utility has ruled out are the usual urgent list, and those transfer live to your cell. A breaker that trips once and holds, a dead outlet or a flickering fixture goes to the calendar. It asks about smells, heat and sound so the sorting is based on what the caller reports, and it does not diagnose over the phone.
Will it give a price for a panel upgrade or an EV charger?
Only if you put one on your price list, and few electricians would. It quotes fixed items exactly as written, such as your service call fee or a standard fan swap, and for panel work, charger runs and rewires it says the price follows a visit to see the panel and the route. Then it books that estimate visit on your calendar.
My GCs call from the same numbers every week. Does it know who they are?
Yes. Returning callers are recognized by caller ID and greeted by name, with their history in front of the receptionist, so a contractor who calls every Monday is not asked to spell the company name again. If your regulars want a standing slot, repeat bookings go on the calendar in one call. Their calls also carry a lead score and a summary in your dashboard like everyone else's.
Can it collect the details for a permit or inspection job?
You define the fields and it asks for them in conversation: the jurisdiction, whether a permit is already pulled, the inspection type, the GC's name and the site address. That information lands in the call summary in your dashboard and in the email you receive, and can be pushed to your other tools through webhooks. It does not fill out permit paperwork or contact the inspector for you.
How does forwarding work if I still want to answer when I can?
Set your carrier to forward only on busy or no-answer, using the dial code it gives you. Your phone rings first. If you are in a panel and let it go, or you are already on a call, Ansurra picks up instead of voicemail. You keep your number, and switching forwarding off is another short code. Forwarding every call is the other option for days you want the phone fully covered.
Is there a trial, and what does it cost after?
The trial is 20 talk minutes on the real product with your real number forwarded, no card required. After that, Starter is $29 a month for 60 minutes, Growth $49 for 180, Pro $99 for 400 minutes and up to 4 numbers, and Scale $299 for 1,000 minutes and up to 7. Overage is $0.35 a minute. The first payment has a 14-day money-back guarantee and there is no contract.
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