Your physical therapy clinic, answered by an AI receptionist that books the eval and keeps the plan of care on track
A PT clinic lives on the plan of care: the eval, then two or three visits a week for six weeks. Every missed call is a visit that slips and a slot that sits empty. Ansurra answers, books on your live schedule, and reminds patients the day before each visit.
20 free minutes on your real line · no card · you keep your number
Where the call gets lost.
The moments a physical therapy business misses the phone, and what each one costs.
The referral that calls once
A patient leaves the orthopedist's office with a prescription for PT and a list of clinics. They call the first one from the parking lot. If your front desk is checking in the two o'clock block and the call rings out, that referral goes to the second clinic on the list, and the surgeon's office hears which clinic actually got them in.
Therapists treating, phones ringing
In many clinics the therapist is also the owner, and the aide is in the gym with a patient. Between sessions there is a note to write and a patient to greet, not a phone to answer. The calls that come in then are reschedules, insurance authorizations and new evals, and each one that goes unanswered is a visit that quietly drops off the plan of care.
Cancellations at seven in the morning
Patients cancel early: the knee is too sore, the ride fell through, work called. They phone before you open, reach voicemail, and the eight o'clock slot is dead by the time anyone hears the message. Someone on your waitlist would have taken it. Instead the therapist has a gap and the clinic has a visit it can never bill.
What Ansurra does on the call.
The receptionist, in physical therapy terms.
Evals and follow-ups, booked to the right therapist
Ansurra reads your live schedule and offers only open times. A new patient gets the hour-long initial evaluation you define, with the therapist who takes that specialty; a follow-up takes a standard treatment slot. A patient starting a plan of care can have twice-weekly visits booked as a recurring series in one call. Reschedules are handled on the spot and a cancelled slot goes to the waitlist.
Reminders that keep the plan of care intact
Every booking sends the patient a confirmation email, and about a day before each visit a reminder follows. When a patient does need to move a session, they call and Ansurra rebooks them into an open slot on the same call instead of leaving a message the front desk finds after the gap has passed. The dashboard shows every change with the reason the patient gave.
Intake details captured, insurance questions answered from your notes
Each booking records the patient's name and callback number, the body region and how the injury happened, the referring physician, and any custom fields you set, such as whether a referral is in hand or it is a direct-access visit. Insurance questions are answered from what you have written down: the plans you accept, what you say about copays. Nothing is guessed.
Falls, post-surgical concerns and pain that changed: to the therapist, live
When a patient calls about a fall, a surgical site that looks wrong, or pain that has sharply changed, Ansurra does not offer advice. It takes the details and transfers the call straight to the therapist's cell, or briefs them with one spoken line before connecting. After hours it takes a full message and emails it at once, so the treating therapist sees it before the day begins.
A call, start to finish.
How a call to Northbridge Physical Therapy — a fictional business — plays out. The receptionist only offers times its calendar shows free and only quotes what the owner's price list says.
Ansurra vs. what you use today.
Voicemail, an answering service, a person at the desk: what each still does better, and what it costs.
Voicemail costs you the referral
A referred patient calls with a prescription in hand and picks whichever clinic answers. Voicemail sends them down the list. Ansurra books the evaluation during that call and emails a confirmation, so the patient stops dialing and your therapist's Monday opens with the eval already scheduled and the referral details captured.
A human answering service, honestly compared
Live operators handle a distressed caller with patience, and some patients, especially older ones, prefer a person on the line. Their weakness is the schedule: they cannot see it, so every call becomes a callback and every reschedule waits for the front desk. Ansurra books directly against your live calendar for a flat monthly price. For a billing dispute or a complaint about care, a member of your staff should take the call.
Hiring another front-desk coordinator
Once the desk is busy from open to close, a second coordinator earns their salary. Ansurra covers everything around that: the early cancellations before anyone is in, the overflow when three patients arrive at once, the evening call from a new referral. Your staff keeps the conversations that need judgment, and starts each day with the overnight bookings and cancellations already on the schedule.
How it works.
Paste your website
Ansurra reads your services, hours and service area and drafts its own knowledge. Add your price list if you want it quoting.
Forward your number
One dial code at your carrier — every call, or only the ones you miss. You keep the number your customers know.
It answers
From the next ring: it books on your calendar, emails confirmations, transfers emergencies to your cell and sends you every detail.
Physical Therapy, answered.
Can it book a full plan of care as recurring visits?
Yes. When a patient is scheduled for two or three visits a week over several weeks, Ansurra books the series as recurring appointments on your live calendar, offering only genuinely open times with the treating therapist. Each visit gets its own reminder about a day before. If the patient needs to move a single session or stop the series, that happens on one call and the freed slots go to your waitlist.
Does it handle direct-access patients differently from referrals?
You set the rule. Ansurra can ask every new patient whether they have a referral, record the referring physician when they do, and note direct-access visits so your front desk can check your state's requirements before the evaluation. It captures the injury, how it happened and the body region either way, and does not advise the patient on whether they need a referral.
Will it answer questions about our insurance and copays?
Only from what you have written down. If your website or knowledge notes list the plans you accept and how you handle copays and out-of-network patients, Ansurra repeats that word for word. For anything not covered, it tells the patient the front desk will verify benefits before the first visit. It never guesses about coverage.
What does it do if a patient calls about a fall or a problem after surgery?
It does not offer clinical advice. Ansurra records what the patient describes, then follows your rule for urgent calls: a live transfer to the therapist's cell, straight through or with a one-line briefing first, or a detailed message emailed immediately after hours. The therapist decides what happens next, with the details already in front of them.
What does it cost for a clinic with a main line and a second location?
Starter is $29 a month for 60 talk minutes and Growth is $49 for 180. Pro at $99 includes 400 minutes and up to four numbers, so two locations can each keep their own line. Scale is $299 for 1,000 minutes and up to seven numbers. Overage is $0.35 a minute, $0.25 on Scale. Yearly plans get one month free, the trial is 20 free talk minutes with no card, and the first payment has a 14-day money-back guarantee.
How do calls reach Ansurra, and does our number change?
Your number stays as it is. Your carrier forwards calls to Ansurra with one dial code, and you choose whether it takes every call or only those the front desk cannot answer in time. Setup takes about two minutes: paste your website and Ansurra builds its knowledge of your services, therapists, hours and FAQs, or start from a physical therapy template if you have no site.
Put it on your phones.
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