An answering service for IT services firms that triages the ticket before you pick up
Your clients call when something is down, and that is exactly when your engineers are heads-down fixing it. Ansurra answers, gathers what a first-line tech would ask, books the onsite or remote session on your calendar, and escalates the real outage to the on-call phone. Quiet tickets wait for morning.
20 free minutes on your real line · no card · you keep your number
Where the call gets lost.
The moments a it services and msps business misses the phone, and what each one costs.
The outage call arrives during the outage
When a client's server goes down, everyone at that office picks up a phone. Your two engineers are already remoted in, and the fourth call in ten minutes goes to voicemail. The client hears silence from the company they pay a monthly retainer to be there. That is how a renewal conversation turns into a request for proposals.
Password resets eat the engineer's afternoon
A locked-out account is a five-minute fix and a fifteen-minute interruption. Someone stops a migration, answers the phone, opens a ticket by hand, and loses the thread they were holding. Repeat that through the day and a billable engineer spends a large part of it as a switchboard, while the project deadline slides another week.
Prospects judge you on the first ring
A business owner shopping for a new IT provider calls three firms. Whichever one answers, asks sensible questions and books a discovery call wins the meeting. A firm that rings out looks like the provider they are trying to leave. Managed-services contracts are worth years of revenue, and they are decided in the first thirty seconds of a phone call.
What Ansurra does on the call.
The receptionist, in it services and msps terms.
First-line intake, the way your help desk would do it
Ansurra asks what a tier-one tech asks: which company the caller is with, what is affected, how many users, when it started, and whether anything changed. You define the fields, so it can capture a device name, a site, or a client account code. Every call is transcribed and summarized in the dashboard, and the details can push straight into your tools through Zapier or a webhook.
Outages go to on-call. Printers wait for the morning
You decide what counts as urgent. A whole office offline, email down for everyone, a suspected ransomware note on a screen: Ansurra transfers to the on-call engineer's cell, warm if you want a one-line briefing first. A jammed printer at four in the afternoon becomes a detailed message in your inbox with a callback number, and the caller knows when to expect you.
Onsite visits and discovery calls, booked on the real calendar
A prospect wanting a network assessment gets a discovery call booked into an open slot on your calendar during the conversation, with a confirmation email and a reminder the day before. Onsite visits for a workstation refresh or a switch swap book the same way. Recurring maintenance windows can be set as repeat visits. If nothing is open, the caller takes a waitlist spot.
Clients are greeted by name, and scanners are screened
Ansurra recognizes the office manager who calls every month by caller ID and greets her by name, with her history in view. Robocalls and the vendor spam that fill an MSP line are screened before they ring anyone. Quotes come only from your price list, so a caller asking about a per-seat rate hears your number word for word, or hears that pricing follows an assessment.
A call, start to finish.
How a call to Northbridge IT Partners — a fictional business — plays out. The receptionist only offers times its calendar shows free and only quotes what the owner's price list says.
Ansurra vs. what you use today.
Voicemail, an answering service, a person at the desk: what each still does better, and what it costs.
Voicemail during an outage is a message to leave
A client whose whole office is offline does not want to describe it to a recording. They want someone who asks the right questions and gets an engineer moving. Voicemail also puts the password reset and the ransomware note in the same queue. Ansurra sorts them, books what can be booked, and escalates what cannot wait.
A traditional answering service reads from a card
Human answering services take a name and a number and page you. Most cannot ask whether the issue affects one user or forty, book an onsite on your calendar, or tell a scanner from a client. A person does handle an angry client with a nuanced contract dispute more gracefully, and Ansurra hands those calls to you rather than trying.
A dispatcher is a salary. Ansurra is a line item
A dedicated help-desk coordinator is the right hire once ticket volume justifies it. Until then, engineers are answering the phone. Ansurra covers every ring for $29 to $299 a month depending on minutes, takes calls at two in the morning without overtime, and the dashboard scores each call so you know which prospect to call back first.
How it works.
Paste your website
Ansurra reads your services, hours and service area and drafts its own knowledge. Add your price list if you want it quoting.
Forward your number
One dial code at your carrier — every call, or only the ones you miss. You keep the number your customers know.
It answers
From the next ring: it books on your calendar, emails confirmations, transfers emergencies to your cell and sends you every detail.
IT services and MSPs, answered.
Can Ansurra open a ticket in our PSA or help-desk tool?
It can send every call, with the summary, caller details and the custom fields you define, to any system that accepts a webhook, or through Zapier to the tools it supports. That is how you create a ticket automatically or drop the details into a channel your engineers watch. Ansurra does not log into your PSA itself; it hands the data over and your workflow does the rest.
How does it decide what is an outage versus a routine request?
You tell it. During setup you describe what counts as urgent for your firm, such as a site offline, email down for a whole company, or a security incident, and what waits, like a single locked account or a new-user request. Ansurra follows those rules: urgent calls transfer to the on-call phone, everything else becomes a detailed message with a callback number and a booking where one is needed.
Will it ask clients for their passwords or try to fix anything remotely?
No. Ansurra never asks for credentials and never attempts a fix. It gathers the symptom, the scope and the timing the way a tier-one intake form does, then books a session or escalates. Your engineers do the technical work. Keeping the receptionist out of the remediation path is deliberate, and it is what your clients' security policies would expect anyway.
We support clients in Spanish as well as English. Does that work?
Yes. Ansurra speaks more than sixty languages and switches to the caller's language automatically, even partway through a call. A client's Spanish-speaking office manager can report a problem in Spanish, and the summary and ticket details in your dashboard are still written for your team. You do not configure anything per language.
What if the caller is a vendor or an automated dialer hitting our main line?
Robocalls and the automated sales dialers that hammer an MSP's published number are screened before they ring anyone, and you can add specific numbers to a blocklist. Legitimate vendors still get through and are handled like any other caller: Ansurra takes the reason for the call and a callback number and emails it to you, without interrupting an engineer.
What does it cost, and how do the minutes work?
Starter is $29 a month for 60 talk minutes, Growth $49 for 180, Pro $99 for 400 minutes with up to four numbers, and Scale $299 for 1,000 minutes and up to seven numbers, which suits an MSP running a separate line per client group. Overage is $0.35 a minute, $0.25 on Scale. Yearly plans include one month free. The trial is 20 free minutes, no card, with a 14-day money-back guarantee.
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