Comparison

Ansurra vs Ruby: a person or a program on your line

Ruby has answered small-business phones with live receptionists for more than twenty years and does not sell a standalone AI product. Ansurra is an AI receptionist from $29 a month. This page compares them honestly, using Ruby's own pages as read on September 1, 2026.

Try Ansurra free See pricing

Ruby is a live virtual receptionist service. A trained person answers your line around the clock, takes messages, transfers calls, schedules appointments in your system, and can collect payments or make outbound calls. Ruby's own pages are direct about AI: it supports the receptionists behind the scenes with transcripts, sentiment analysis and robocall filtering, and it does not replace them. Plans run from $250 a month for 50 receptionist minutes to $1,725 for 500, with English and Spanish service included at no extra cost.

Ansurra is software. The voice is natural and the conversation is real, but no one is on the payroll. It books the job on your real calendar during the call, quotes only from your price list, recognizes callers who have rung before, and scores each lead. It suits a locksmith who cannot answer mid-rekey, a pool company in the spring opening rush, or a small law office that wants intake handled and every legal question left to the attorney.

Human and AI answering are different purchases, so this page tries to say when each earns its price rather than declaring a winner. Every Ruby fact was read from ruby.com on September 1, 2026: the plans and pricing page, the FAQs, the AI page, the live virtual receptionists page, the home page and Ruby's public Trustpilot profile, which showed 849 reviews at 4.6 as of that date. Where Ruby does not publish a figure, such as its overage rate, the table says Not published.

Every Ruby Receptionists figure on this page was read from Ruby Receptionists's own public pages on 2026-09-02; the sources are listed at the bottom. Prices change — check theirs before you decide.

Same usage, both bills.

What each company charges for the same month of calls, from the prices they publish.

Ansurra from$29/mo60 talk minutes, booking on every plan, 20 free minutes to try, no card

Ruby Receptionists from$250/mo50 minutes on Starter

Same usage, both billsAnsurra is cheaper at every usage level we checkedUp to $1,626 a month saved at the levels below. Published prices, read on 2026-09-02.

A month of	Ansurra	Ruby Receptionists	Difference
60 minutes	$29 Starter	$395 Standard	Ansurra saves $366 a month
180 minutes	$49 Growth	$720 Popular	Ansurra saves $671 a month
400 minutes	$99 Pro	$1,725 Enterprise	Ansurra saves $1,626 a month
1,000 minutes	$299 Scale	Not covered by a published plan	No published Ruby Receptionists plan covers this

How this is worked out: for each level, the cheapest plan on each side including any published overage on the excess. Ruby's receptionist minutes are answered by people, which is the point of the price. Overage rates are not published, so each level shows the smallest Ruby plan that covers it; 1,000 minutes exceeds every published Ruby plan. Ansurra's ladder is Starter $29 / 60 min, Growth $49 / 180, Pro $99 / 400, Scale $299 / 1,000, with extra minutes at $0.35 ($0.25 on Scale); yearly billing takes one month off. Prices change — check both pricing pages before you decide.

Why owners pick Ansurra over Ruby Receptionists.

Every point below is either on our pricing page or missing from theirs. Nothing here is a promise we cannot keep.

Reschedules or cancels by phone

Yes, plus repeat visits and a waitlist spot when nothing is open. Ruby Receptionists's pages do not list it.

Recognizes returning callers

Yes, by caller ID, greeting them by name with their history. Ruby Receptionists's pages do not list it.

Free trial

20 talk minutes on the real product, no card required. Ruby Receptionists's pages do not list it.

Overage

$0.35 per minute ($0.25 on Scale). Ruby Receptionists's pages do not list it.

Try it on your real line, free

20 talk minutes on the actual product, no card: forward your number for an afternoon and listen.

Booking from the cheapest plan

Live on your Google Calendar or Cal.com at $29, not gated to a higher tier.

No billing surprises

14-day money-back on the first payment, cancel anytime, and the extra-minute rate is printed on the pricing page.

You keep your number

One dial code at your carrier forwards the calls you choose; nothing to port, nothing to install.

Ruby Receptionists pricing, as published.

Plan	Price	Included	Overage
Starter (virtual receptionist)	$250/month	50 receptionist minutes	Not published; billed at your plan's overage rate, in 60-second increments rounded up
Standard (virtual receptionist)	$395/month	100 receptionist minutes	Not published
Popular (virtual receptionist)	$720/month	200 receptionist minutes	Not published
Enterprise (virtual receptionist)	$1,725/month	500 receptionist minutes	Not published
Live chat Starter	$143/month ($115 bundled with a receptionist plan)	10 chats	Not published
Live chat Standard	$335/month ($268 bundled)	30 chats	Not published
Live chat Popular	$520/month ($416 bundled)	50 chats	Not published

Ansurra pricing

For comparison, Ansurra's plans: Starter $29/mo, 60 talk minutes; Growth $49/mo, 180 minutes; Pro $99/mo, 400 minutes and up to 4 numbers; Scale $299/mo, 1,000 minutes and up to 7 numbers. Overage is $0.35 per minute ($0.25 on Scale). Yearly billing gives one month free. The free trial is 20 talk minutes on the real product with no card required, the first payment has a 14-day money-back guarantee, and there are no contracts; cancel anytime.

Feature by feature.

	Ansurra	Ruby Receptionists
Who answers	An AI receptionist in a natural human-sounding voice	A live receptionist; AI assists behind the scenes and does not answer calls
Answers around the clock	Yes, 24/7, no menus or hold music	Yes, 24/7/365 live answering
Books on the calendar during the call	Yes, live on Google Calendar or Cal.com, offering only genuinely open times	Yes, receptionists schedule in your system, reviewed with you at setup
Reschedules or cancels by phone	Yes, plus repeat visits and a waitlist spot when nothing is open	Not published as a listed feature
Recognizes returning callers	Yes, by caller ID, greeting them by name with their history	Not published
Screens spam and robocalls	Yes, with a per-business blocklist	Yes, robocall filtering with AI screening
Scores leads	Every lead scored 0-10 (hot, warm, cold) with the reasons	Lead qualification and intake; no published score
Languages	60+, switching to the caller's language even mid-call	English and Spanish, included at no extra cost
Website chat	Included: the same receptionist runs as a chat widget on your site	Separate live-chat plans from $143/month for 10 chats
Free trial	20 talk minutes on the real product, no card required	No free trial published
Money-back guarantee	14 days on the first payment	Full refund if you cancel within 21 days of purchase or before 500 receptionist minutes, whichever comes first
Overage	$0.35 per minute ($0.25 on Scale)	Not published; minutes billed in 60-second increments, rounded up
Keep your number	Yes, your carrier forwards with one dial code	Yes, forward your number, or port it to Ruby for hosting
Call records	Every call recorded, transcribed and summarized, plus a daily digest email	AI transcripts of calls and voicemails; mobile app and email notifications

Where Ruby Receptionists is the better fit.

A human being picks up

Some callers, and some businesses, want a person. A Ruby receptionist can read a grieving family or an angry tenant in a way software cannot, and can improvise when a call falls outside every script. If your callers are paying for reassurance as much as for an appointment, that is worth $250 a month.

Outbound calls and payment collection

Ruby's receptionists can make outbound calls on your behalf and collect payments. Ansurra is inbound only and does not take payments on a call.

A longer refund window

Ruby refunds in full if you cancel within 21 days of purchase, or before using 500 receptionist minutes, whichever comes first. Ansurra's guarantee runs 14 days on the first payment.

Number porting and hosting

Ruby will port your number and host it for you. Ansurra keeps your number at your existing carrier and works through forwarding instead.

Where Ansurra is the better fit.

Sixty minutes for $29 against fifty for $250

Ruby's Starter plan is $250 a month for 50 receptionist minutes. Ansurra's Starter is $29 for 60 talk minutes, and Scale gives 1,000 minutes for $299, which is less than Ruby charges for 100. Human time is the cost, and a program does not bill for it.

Try it with nothing on file

Ruby publishes no free trial. Ansurra gives 20 talk minutes on the real product with no card, then a 14-day money-back guarantee on the first payment.

It handles the calendar itself, including changes

Ansurra books, reschedules and cancels on Google Calendar or Cal.com during the call, offering only open times, and it can set up repeat visits or a waitlist spot. Ruby schedules; its pages do not list rescheduling or cancelling.

Sixty-plus languages

Ruby answers in English and Spanish. Ansurra follows the caller into more than sixty languages, switching mid-call.

It remembers your regulars

Returning callers are recognized by caller ID and greeted by name with their history, so a pool customer booking the fall closing does not spell their address again. Ruby does not publish a comparable feature.

Prices you wrote, quoted exactly

A caller asking what a rekey costs hears the number from your own price list, word for word, or is told the exact quote comes after inspection. Nothing is invented, and the list is yours to change.

Switching questions.

I ported my number to Ruby. Can I still move to Ansurra?

Yes. Ask Ruby to release the number back to a carrier of your choice under their terms, then set that carrier to forward calls to Ansurra with one dial code. If you only forwarded to Ruby, change the forwarding target and you are done.

Is there a trial, and does it need a card?

Ansurra's trial is 20 talk minutes on the real product with no card on file. Ruby publishes no free trial; its FAQs describe a full refund within 21 days of purchase instead.

What happens to the messages and transcripts Ruby holds for me?

They stay in your Ruby account under Ruby's terms; Ansurra cannot pull them across. Every call Ansurra takes is recorded, transcribed and summarized in your own dashboard from day one, and Zapier or a custom webhook can copy each one into your practice or job software.

Will callers notice they are talking to an AI?

Callers have a real conversation in a natural voice, with no menus or hold music. Whether an AI suits your clientele is the honest question on this page: for most trades and appointment-driven offices it does the job; for a practice whose callers need a person's judgment, Ruby is the better fit.

How much work is switching from a human service to Ansurra?

About two minutes of setup: paste your website and Ansurra builds its own knowledge, or start from an industry template if you have no site. Connect Google Calendar or Cal.com, add your price list, set the forwarding code, and the first call after that books itself.

Sources checked on 2026-09-02

Ruby Receptionists is a trademark of its owner. Ansurra is not affiliated with Ruby Receptionists. Spotted something out of date? Email hello@ansurra.com and we will correct it.

Decide on your own line.

20 free minutes on the real product, no card. If you pay and change your mind inside 14 days, the first payment is refunded.

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