The answering service for home services companies that dispatches the call, not the message
Six trucks, one phone, and an owner who is also the estimator and the dispatcher. Ansurra answers for your plumbing, HVAC, electrical, cleaning or handyman division alike, books the service window on your calendar, quotes only what your price list allows, and sends the burst pipe straight to whoever is on call tonight.
20 free minutes on your real line · no card · you keep your number
Where the call gets lost.
The moments a home services companies business misses the phone, and what each one costs.
The phone rings in the crawlspace
A tech on his back under a kitchen sink cannot take the call about a water heater across town. He lets it ring, finishes the job, and calls back from the truck an hour later to find the customer already booked someone else. Every crew in the field is a phone that cannot be answered, and the office line is only staffed when somebody is in the office.
First cold snap, first heat wave, first hard freeze
Home services is a business of spikes. The morning the temperature drops below freezing, every furnace that was going to fail does, and the phone rings for six hours straight. A crew cannot run the calls and answer the phone at the same time. Whoever rings out finds another company, and that company keeps the maintenance plan afterward too.
The estimate call is the whole business
A homeowner calling about a panel upgrade, a bathroom remodel, a new AC system or a whole-house repipe is a five-figure job that starts as a two-minute phone call. Those callers are shopping. They call three companies from the same search page, and the one that picks up, sounds competent and books the estimate is usually the one that gets to write the proposal.
What Ansurra does on the call.
The receptionist, in home services companies terms.
Service windows on the calendar, with the details a tech needs
A caller with a dripping faucet, a tripped breaker that will not reset, a dryer vent to clean or a gutter to reattach gets a service window that is genuinely open on your calendar, booked during the call. Ansurra collects the address, the job description, the callback number and the custom details you define, such as gate codes or pets in the yard, then emails a confirmation and a reminder the day before.
Emergencies go to on-call. Estimates go on the calendar
You define the emergency list: an active leak, no heat below a set temperature, a sparking outlet, sewage backing up. Those calls transfer straight to the on-call tech's cell, warm with a spoken one-line briefing if you prefer, so he answers knowing the address and the problem. A request for a quote on a new water heater books an estimate visit instead of waking anyone.
Quotes exactly as your price book says, and nothing beyond it
Trip charges, diagnostic fees, drain-clearing flat rates, tune-up prices: whatever you put on the price list is what Ansurra quotes, word for word. Ask about a repipe or a panel upgrade and it says the number comes after the estimate, because that is what your list says. It does not round, does not guess, and does not let a caller arrive holding you to a figure nobody gave.
Maintenance plans, repeat visits and the customers who call every year
Spring AC tune-ups and fall furnace checks book as repeat visits. The customer who has called for three years is greeted by name, with their last job in view. When the schedule is full during a heat wave, Ansurra offers a waitlist spot and tells the caller when a window opens. Every call is recorded, transcribed and scored in your dashboard, and a digest email lands each morning.
A call, start to finish.
How a call to Larkspur Home Services — a fictional business — plays out. The receptionist only offers times its calendar shows free and only quotes what the owner's price list says.
Ansurra vs. what you use today.
Voicemail, an answering service, a person at the desk: what each still does better, and what it costs.
Voicemail loses the job by the second ring
A homeowner with water on the garage floor does not leave a message. They hang up and call the next company, and the next company arrives. Voicemail also cannot tell a burst pipe from a robocall, so you return every message in order and find the emergency last. Ansurra answers, sorts, books, and gets the leak to the on-call tech.
A traditional answering service takes the message you could have taken
Human answering services still do one thing better: a person can defuse a customer who is livid about a callback that never came, and some homeowners simply prefer a human voice. What they cannot do is see your schedule, quote your trip charge, or know that you do not service septic. Ansurra books the window, quotes from your list, and hands the livid caller to you.
A dispatcher in the office is the right hire at the right size
A full-time dispatcher earns their keep once several crews are running. Before that, and after hours even then, Ansurra covers the phone for $29 to $299 a month depending on minutes, with Pro handling up to four numbers and Scale up to seven, so the plumbing line and the HVAC line can each ring the same receptionist. It does not call in sick during a freeze.
How it works.
Paste your website
Ansurra reads your services, hours and service area and drafts its own knowledge. Add your price list if you want it quoting.
Forward your number
One dial code at your carrier — every call, or only the ones you miss. You keep the number your customers know.
It answers
From the next ring: it books on your calendar, emails confirmations, transfers emergencies to your cell and sends you every detail.
Home services companies, answered.
We run plumbing, HVAC and electrical under one name. Can it tell them apart?
Yes. Ansurra learns each division's services, pricing and emergency rules from your website or from what you tell it. A caller describing a tripped breaker is handled as electrical, a no-heat call as HVAC, and each books into an open window on your calendar with the job type recorded. With Pro or Scale you can run a separate number per division, and every line reaches the same receptionist.
What does it do when someone calls with no heat at eleven at night?
Whatever you have told it to do. If no-heat is on your emergency list, Ansurra collects the address, the problem and a callback number and transfers the call to the on-call tech's cell, with a spoken briefing first if you use warm transfer. If you do not run night calls, it takes the full details, emails them to you, and books the first open window in the morning.
Can it quote our trip charge and flat-rate drain clearing?
It quotes exactly what is on your price list and nothing more. Put your trip charge, diagnostic fee and flat-rate jobs on the list and callers hear those figures word for word. Leave repipes, panel upgrades and system replacements marked as quoted after the estimate, and Ansurra says exactly that. You change the list any time and the receptionist updates with it.
Does it collect the details my techs need before rolling a truck?
Yes. By default it takes the name, service address, job description and callback number. You add the fields your trade needs: equipment brand and age, gate code, whether the customer will be home, pets in the yard, which floor the unit is on. Every detail lands in the call summary and can push to your other tools through Zapier or a webhook so the tech sees it before he arrives.
Can it book our spring and fall tune-up customers as recurring visits?
It can. A customer on a maintenance plan can be booked as a repeat visit, so the fall furnace check and the spring AC tune-up land on your calendar without a separate call each season. Ansurra emails a confirmation and a reminder the day before each visit. When a customer calls to move one, it reschedules against open times on the calendar during the call.
How do calls reach Ansurra, and what does it cost?
You keep your number. Your carrier forwards calls to Ansurra with a dial code, either every call or only the ones that ring out or hit a busy line, and setup from your website takes about two minutes. Starter is $29 a month for 60 minutes, Growth $49 for 180, Pro $99 for 400 with up to four numbers, and Scale $299 for 1,000 with up to seven. Overage is $0.35 a minute, $0.25 on Scale.
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