Where the call gets lost.

The moments a construction business misses the phone, and what each one costs.

You are the estimator, the super and the office

On a small crew the owner is on the roof, in the crawlspace or driving between two jobs when the phone rings. Pulling gloves off to answer is not happening mid-pour. The call is a homeowner with a bathroom remodel and a budget, and the contractor who picks up gets the walk-through. Yours goes to voicemail and stays there.

Bid season comes all at once

Homeowners plan additions and decks in late winter and call in March. Commercial GCs send bid invitations with a due date and one phone call. Storm damage brings a wall of roofing and siding calls in a week. The season that fills your year is the season you are least able to answer, because the current jobs are already running and short-handed.

The calls that matter are buried in the ones that do not

Much of what rings a contractor's line is a supplier, a material rep, a recruiter or a robocall. Sorting them on a ladder is dangerous and slow, so unknown numbers go unanswered, and one of them was the inspector, the sub asking about a change, or the client whose water heater the plumber just disconnected for the day.

What Ansurra does on the call.

The receptionist, in construction terms.

Project intake, in the order you would ask it

Ansurra asks what the project is: kitchen, bath, addition, deck, roof, whole-home, commercial fit-out. Then the property address, whether plans or drawings exist, a rough budget range if the caller has one, the hoped-for start, and how they found you. You choose and reorder the fields. The answers are in the summary and on the lead card, scored 0 to 10 with reasons, before you have parked the truck.

Estimate walk-throughs land on your calendar

It offers only times that are open on your Google Calendar or Cal.com, books the site visit, and emails the homeowner a confirmation and a reminder the day before. A follow-up to present the proposal books the same way, live, on the call. If your estimate slots are full for two weeks, it offers a waitlist spot and the caller hears when one opens up.

Pricing that says exactly what you allow it to say

Contractors do not price a remodel over the phone, and Ansurra will not either. It quotes only what is on your price list, word for word: an estimate fee if you charge one, a per-square range for a roof if you publish one, and otherwise it says pricing follows the walk-through. It never invents a number a client can quote back to you at the proposal meeting.

Site emergencies get through, sales calls do not

A sub who cannot get into the building, an inspector on site, or a client with water where water should not be gets transferred to your cell, straight through or warm with a one-line briefing. Robocalls and spam are screened, and you can blocklist the persistent material rep. Suppliers and recruiters get a courteous conversation and a summary in your dashboard for the end of the day.

A call, start to finish.

How a call to Hartwell Builders — a fictional business — plays out. The receptionist only offers times its calendar shows free and only quotes what the owner's price list says.

Sample call · Hartwell Builders
CallerHi, I'm looking to get a quote on finishing our basement. We want a family room, a bathroom, and maybe an office.
AnsurraHappy to help with that. Basements are a lot of what Hartwell does. Is the basement unfinished right now, or are you redoing an older finish?
CallerUnfinished. Concrete floor, open ceiling, about eight hundred square feet. No drawings yet. When could someone come look?
AnsurraTom does estimate visits Tuesday and Thursday afternoons, and he can help with the layout during the walk-through. I have this Thursday at four or next Tuesday at two open on his calendar. Which works?
CallerThursday at four. Do you charge for the estimate?
AnsurraEstimates are free. Thursday at four is booked. What's the address, and the best email for the confirmation?
CallerSixty-one Prospect Street in Arlington. My email is jay at patelcpa dot com.
AnsurraSixty-one Prospect Street, Arlington, and jay at patelcpa dot com. Your confirmation is on its way, with a reminder on Wednesday. Tom will see you Thursday at four.

Ansurra vs. what you use today.

Voicemail, an answering service, a person at the desk: what each still does better, and what it costs.

Voicemail costs you the walk-through

A homeowner calling three contractors books the one who answered. The message they did not leave was the kitchen you would have bid. Ansurra answers, takes the project details, books the site visit, and leaves you the recording, a summary and a scored lead. You return calls that are already qualified instead of chasing ones that went cold on Tuesday.

A human answering service takes a message, not a booking

A traditional service is good at sounding warm, and some homeowners prefer a person. It cannot see your calendar, so the walk-through still waits for your callback, and it will not know your estimate policy or think to ask about drawings. Ansurra books live and asks your intake questions. For a client dispute over a change order, a person should take the call.

An office manager is worth it, at a size you may not be yet

A part-time office hire covers weekday hours and costs a salary whether the phone rings or not. Ansurra starts at twenty-nine dollars a month, answers evenings and Saturdays when homeowners actually call, and handles two calls at once in bid season. When you do hire, it keeps covering the calls that come in while they are at lunch or on with a supplier.

How it works.

01

Paste your website

Ansurra reads your services, hours and service area and drafts its own knowledge. Add your price list if you want it quoting.

02

Forward your number

One dial code at your carrier — every call, or only the ones you miss. You keep the number your customers know.

03

It answers

From the next ring: it books on your calendar, emails confirmations, transfers emergencies to your cell and sends you every detail.

Construction, answered.

Can it tell a sub or an inspector from a material rep?

It asks who is calling and why, and follows your rules. A sub, an inspector or a client with a site problem is transferred to your cell, straight through or with a spoken briefing. A supplier or recruiter gets a courteous conversation and a summary in your dashboard. Robocalls are screened, and you can blocklist the rep who calls weekly. It cannot recognize a voice, so it relies on what the caller says.

Will it give a homeowner a ballpark for a kitchen or a roof?

Only if you put one on your price list. Many contractors publish nothing and have Ansurra say pricing follows the walk-through. Some list an estimate fee or a per-square roofing range. Whatever is written is what it says, word for word. It never invents a number, so nothing said on the phone can be quoted back at you in the proposal meeting.

How does it handle a commercial bid invitation?

It collects the project name, the GC or owner, where the plans are, the bid due date and the walk-through date if there is one, and the contact's number and email, in fields you define. The lead lands in your dashboard scored with the reasons, and it can post to your project software through Zapier or a webhook. If your rules mark bid calls urgent, it transfers them to you.

Can it book both the walk-through and the proposal meeting?

Yes. Each is an appointment on your Google Calendar or Cal.com, offered only in open slots, with an email confirmation and a reminder the day before. Recurring visits are supported too, so a weekly client progress meeting on a long remodel can be booked as a series. Rescheduling and cancelling happen on the same call, live, without a callback.

How do I forward my number, and can I still answer myself?

You keep your number. Your carrier forwards calls to Ansurra with one dial code, and you choose all calls or only busy and no-answer. Most contractors choose busy and no-answer: your cell rings first, and if you are on the roof or already talking to a sub, Ansurra picks up before voicemail would. Setup takes about two minutes once your website is pasted in.

What does it cost, and which plan fits a small GC?

Starter is $29/mo for 60 talk minutes and suits a one-person shop. Growth is $49/mo for 180 minutes, Pro $99/mo for 400 minutes with up to 4 numbers, Scale $299/mo for 1,000 minutes with up to 7 numbers. Extra minutes are $0.35, or $0.25 on Scale. Yearly is one month free. Try it on 20 free talk minutes with no card, and the first payment carries a 14-day money-back guarantee. No contracts, cancel anytime.

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